ITIL Management

Business Challenges

IT has been forced to evolve into a more business-driven model. And CIOs are continually looking for innovative ways to:

  • Prove the business value of IT services
  • Cut costs
  • Improve service quality

Our Solution

Compuware's ITIL Management solution supports all five stages of the IT Infrastructure Library life cycle by automating and integrating key ITIL processes. Vantage brings together Business Service Management (BSM), Service Level Management (SLM), End-user Experience Monitoring, and Application Performance Management. This comprehensive ITIL strategy enables IT operations to take a top down approach to managing IT services.

Vantage plays a role in:

  • Service Strategy: Vantage enables the ongoing governance, measurement and reporting of business services.

  • Service Design: Vantage helps automate the following processes; 
    • Business Service and Technical Service Catalog
    • Service Level Management
    • Availability Management
    • Supplier Management
  • Service Transition: Vantage leverages any CMDBs, Configuration Management Systems, or any other data sources, including service desks, to provide a service knowledge management system (SKMS)

  • Service Operation: Vantage helps service support staff proactively manage services by detecting and prioritizing problem resolution based on business impact.
    • Event and Incident Management
    • Problem Management
  • Continual Service Improvement: Vantage is the only IT service management solution with automated Six Sigma techniques to ensure service quality is continually improved

Products

Vantage
Vantage for Business Service Management
Vantage for End User Experience Monitoring
Vantage for Network Monitoring

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