Business Service Management

Business Challenges

Demonstrating the business value of IT services and investments to appropriate stakeholders can be a difficult task for IT operation leaders. The misalignment between IT and the business makes it difficult for IT to:

Understand the business impact of IT service quality
Prioritize IT resources and problem resolution based on business needs
Communicate real-time business-relevant performance metrics
Create value by leveraging existing IT management investments.

Our Solution

Compuware's Vantage for Business Service Management (BSM) solution delivers the right information to the right people at the right time. Coupled with our Service Level Management, Business Service Management can help IT operation teams:

Quantify the business impact of IT services using end-users' and customers' actual experience
Proactively manage service-level agreements to ensure customer satisfaction
Gain a holistic view of service delivery by unifying existing technology tiers
Respond and resolve business-critical performance issues more quickly with root-cause analysis.

Client Quote

"By automating the measurement and reporting of business KPI with Vantage, some ROI included: saving 30 full-time employees and saving 50 percent of employee time by automating their tasks of tracking and reporting on KPI." La Caixa bank/EDS.

Products

Vantage for Business Service Management
Vantage for End User Experience Monitoring